Fees & Billing

Please see our new Consultation Fee guide for more details. 

It is practice policy that all accounts are settled in full on the day of your consultation; EFTPOS, Mastercard, Visa and cash accepted.
The practice offers Medicare Easyclaim: for eligible services. Your Medicare Rebate is paid back to your DEBIT CARD immediately after you have paid your account at the practice.

If you have any difficulties with our fees, please speak to reception.

All procedures will incur an out of pocket fee. The cost of procedures varies with the type of procedure and its complexity; please ensure you enquire about any costs prior to the procedure.

Appointments

Appointments can be made by calling our practice on 03-9753 5677 or taking advantage of our handy Online Booking System or download HotDoc APP via your mobile and search for “Mountain Gate Medical Centre”.
A standard appointment is 15 minutes. If you require longer than this, please advise when booking so we can make a longer appointment for you. There may be an extra charge for a long appointment.

In the case of acute illness, especially in babies and children, please let our receptionist know when you call.

Patients with an appointment will be given priority over patients who arrive without an appointment. Patients with medical emergencies will be attended to as a priority.

If you are unable to attend your appointment, please advise us as soon as possible so we are able to reallocate your time to another patient. A fee will be charged for failure to attend or cancellation at short notice (less than 2 hours in advance of the appointment).

New Patients

We welcome new patients to our clinic. Please call us on 03 9753 5677 to make an appointment or use our online system. Please arrive approximately 10 minutes before your first appointment to fill out our New Patient Form and Patient Family and Social History Form, alternatively please download them below, fill them out and bring them with you.

New Patient Registration Form »
Patient Family and Social History Form »
Medical Records Transfer Request »

General Enquiries

Monday – Friday 8:30am – 7:00pm
Saturday 9:00am – 1:30pm
Sunday Closed
Public Holidays Closed
Our facility is purpose built, and includes disabled access and a play area for children. We also have an accessible bathroom.
Our address is 43-45 Adele Avenue, Ferntree Gully.
Onsite parking is available. There’s a disabled car space and a ramp at the front of the practice.
We know your time is just as important as ours, and we do try to run on time. However General Practice is full of unexpected emergencies and problems which may be more complicated than they first seem. These emergencies and urgent matters can result in unavoidable delays. We hope you understand that if we run late, it’s because we are devoting as much time as necessary, as we would for you.
Our friendly receptionists will take your calls and make bookings during opening hours.

In the case of an accident or emergency you can call us on 9753 5677 and we will advise you of the best course of action, alternatively please call 000.

Doctors can take calls during surgery hours, however our doctors are also seeing patients, and we will not interrupt appointments for calls which are non-urgent. Our receptionists will determine the nature of the call and decide whether to put you through, or take a message. We appreciate your understanding.

As per our practice policy we recommend the patient book a follow up appointment with your doctor to discuss results. If there are any urgent results, a doctor will contact the patient to make an appointment. The patient will be contacted by the reception team by telephone if the doctor requires the patient to return for a non-urgent follow up.

You’re responsible for the safekeeping of your Xrays. They’re important to your ongoing medical care and are often required for future appointments both with us and other specialists.

If you have had an Xray in the past and not collected it, please ask reception at your next appointment.

It’s a legal requirement under the Medicare Act that a referral to a specialist only be given after due consideration by the treating physician. This therefore requires your physical attendance at the practice.
If you require an interpreter or translator for your appointment we can arrange one, please let reception staff know when you book.
Mountain Gate Medical Centre is committed to preventative care. Our computer system allows us to issue you with reminders that are appropriate to your care, e.g. Health Assessment, Immunisation etc.

For patients aged between 13 and 18 and patients over 80 years, we send the reminder via letters; For patients within all other age groups, we use the HotDoc reminder system to send the patient a secure text message prompting them to book an appointment regarding the reminder.

If you do not wish to be part of our reminder system, please let us know.

Legal constraints and best practice procedures dictate that a consultation is made for all repeat prescriptions.

If a doctor has arranged for a repeat prescription to be left at reception an $20 fee will be payable.

As we are EVGP Training Accredited Teaching Clinic, we have GP registrars working in our practice. Please let us know if you would prefer a registrar does not attend your appointment.
Accreditation is the process of continuing quality improvement – to let you know we have met the standards set for the medical profession.

The standards used have been written by the Royal Australian College of General Practitioners.

Our practice underwent accreditation of the RACGP standards for General Practice late 2016 and are pleased to announce we surpassed the process in all aspects.

If you have a problem or a complaint with our service, staff or practice we would love to hear about it so we can improve your experience in the future. Please feel free to talk to your doctor or our practice manager or put your concerns in writing. “Suggestion Box” is located at reception.

We take your suggestions, concerns and complaints very seriously. However, if you feel the need to take the matter further and discuss your issues outside the surgery you can contact the Medical Registration Board, AMA or

Health Care Complaints Commission

Level 30, 570 Burke Street

Melbourne VIC 3000

Phone: 1300 582 113

Mountain Gate Medical Centre follows Federal and State privacy regulations including the Privacy Act 1998, the Commonwealth Privacy Act – Privacy Amendment (Private Sector) Act 2000 in relation to your records.

It is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available to authorised personnel / medical providers.

It is the role of this clinic to provide a caring environment that is safe, welcoming and peaceful for all patients.

We respect the rights of individuals, and will attempt at all times to treat patients promptly, courteously and in a way that’s respectful of individual needs.

We request that patients, in turn, treat staff and other patients with respect, refraining from shouting, swearing or engaging in other inappropriate behaviour which may cause harm or distress to themselves or others.

This medical practice has zero tolerance for abusive and/or threatening behaviour towards our staff and/or doctors.

This includes shouting, swearing, aggressive actions, threats, inappropriate gestures and name calling.

Abusers will be required to leave the clinic and be asked to transfer their care to another practice.

Refusal to leave will result in the police being called.

Our practice provides home visits. Home Visit is made at the doctor’s discretion to known patients if appropriate within our normal operating hours when attendance at the surgery may be physically impossible. This service incurs an out-of-pocket fee. Our reception staff can advise you of the costs.